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COVID-19 Information

Dear Valued Customer,

The last year has proved to be trying times for all of us. We sincerely hope that each and every one of our valued customers has managed to keep safe and have not been affected by COVID-19.

With restrictions finally lifting we want to give all clients an overview of our current health & safety measures and how we have updated these to fit in with the changing restrictions and ensure the utmost safety of our customers and staff members. These rules will be reviewed and altered regularly to ensure that they are in line with the most up-to-date government advice at all times.

All of our staff have been busy undergoing complete COVID-19 training to ensure that they fully understand the virus, how it spreads and how we can prevent the spread. In line with this training, we have introduced a whole new safety protocol to minimise all risk.

Some of our spa facilities including sauna, steam rooms and pools are now open. Please contact your local salon to find out more about this. 

All of our staff will continue to operate social distancing within our salons and the 1-meter rule will apply at all times, you will notice floor markings and visual guidance to aid this. When this is unavoidable due to the nature of our business our staff will continue to wear full PPE at all times. 

We will be ensuring that each room is deep cleaned and disinfected in between each client to minimise any risk and new PPE will be provided for staff in between each client also. With this in mind, we ask all customers to understand that the gaps between appointments may be slightly longer so we can ensure that this is done to the highest possible standard.

While we encourage that masks still be worn in our salon reception areas this is no longer a Government Requirement, our staff will still continue to wear masks however client's personal preference will be honored. 

We have amended our Cancellation Policy for this time. While we urge you to cancel at least 24 hours before. If you have any symptoms please give us a call on 0343 507 1888 as soon as you experience these so we can adjust your appointment accordingly. The health and wellbeing of our clients and staff is imperative to us so we urge you to ensure you feel totally well prior to your appointment. All gift cards have been extended and are now valid for 24 months to ensure you can come in when you feel most comfortable.


These guidelines differ between Scotland and England. This is the latest update:

England - All salons are currently open and operating social distancing measures.

Scotland - All salons are currently open and operating social distancing measures.

Our online store remains open as normal for the purchase of products and gift vouchers. Stay safe and we look forward to seeing you soon.

If you have any queries please contact our customer service team on customerservices@purespauk.com or head over to our website to chat with a member of our team live.

Best Wishes, 

The Pure Spa & Beauty Team.


Contact hours for customer service:

Monday - Friday 9 to 8

Saturday 9 to 7

Sunday 9 to 6


Pure Spa Salons Reopening Dates:


All salons are currently open and operating full social distancing measures.



All salons are currently open and operating full social distancing measures. 

To keep up to date with all of these new processes, frequent updates will be made on this page.