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COVID-19 Information

Dear Valued Customer,

The last few months have proved to be trying times for all of us. We sincerely hope that each and every one of our valued customer have managed to keep safe and have not been affected by COVID-19.

All of our staff have been busy during lockdown undergoing complete COVID-19 training to ensure that they fully understand the virus, how it spreads and how we can prevent the spread. In line with this training, we have introduced a whole new safety protocol to minimise all risk.

Now that all of our salon doors are finally open again we would like to take the time to let you know the strict measures we will have in place in all salons, ensuring the utmost safety of our customers and staff members. These rules will be reviewed and altered regularly to ensure that they are in line with the most up-to-date government advice at all times.

All of our staff will be operating full social distancing within salons and we will only have a small number of therapists operating at any given time. The 2-meter rule will apply at all times and you will notice floor markings and visual guidance to aid this. When this is unavoidable due to the nature of our business, necessary PPE will be used as per government guidelines. 

We will be ensuring that each room is deep cleaned and disinfected in between each client to minimise any risk and new PPE will be provided for staff in between each client also. With this in mind, we ask all customers to understand that the gaps between appointments will be slightly longer so we can ensure that this is done to the highest possible standard.

Following the latest government guidelines, not all of our usual treatments will be available in the first opening stages. This is due to the close contact required in order to administer select beauty treatments.

We have amended our Cancellation Policy for this time. While we urge you to cancel at least 24 hours before. If you have any symptoms please give us a call on 0343 507 1888 as soon as you experience these so we can adjust your appointment accordingly. The health and wellbeing of our clients and staff is imperative to us so we urge you to ensure you feel totally well prior to your appointment. All gift cards have been extended and are now valid for 24 months to ensure you can come in when you feel most comfortable.


These guidelines differ between Scotland and England. This is the latest update:

England - All salons are currently open and operating full social distancing measures.

Scotland - All salons are currently open and operating full social distancing measures.

Our online store remains open as normal for the purchase of products and gift vouchers. Stay safe and we look forward to seeing you soon.

If you have any queries please contact our customer service team on customerservices@purespauk.com or head over to our website to chat with a member of our team live.

Best Wishes, 

The Pure Spa & Beauty Team.


Contact hours for customer service:

Monday - Friday 9 to 8

Saturday 9 to 7

Sunday 9 to 6


Pure Spa Salons Reopening Dates:


All salons are currently open and operating full social distancing measures.



All salons are currently open and operating full social distancing measures. 

To keep up to date with all of these new processes, frequent updates will be made on this page.