
The Place
PURE Spa is currently recruiting for an experienced Receptionist to work with the front of house team at PURE Spa, Union Square.
The Job
The Receptionist is a key role in the salon to support the day to day operations and acting as the key contact for all clients visiting or enquiring or booking treatments. The receptionist is expected to handle all booking enquiries, maximise the appointment diary through effective diary management, and maximise opportunities to increase salon sales through up-selling additional treatments, retail or gift vouchers.
The receptionist is expected to have a sound knowledge of the salon management system from client bookings and utilisation to reporting tools and client administration. You will ensure that the diary is managed effectively and using the correct booking parameters set by management as well as ensuring that the correct room resource is used.
You will operate PURE client standards for individual bookings, party bookings, packages and refreshments. You will have an in depth knowledge of treatment timings and prices. You will be team motivated and work towards your own and the overall salon targets each month to improve salon performance.
You will ensure that all client feedback or complaints are handled promptly and in line with company policy to deliver excellent client care at all times. You will support management team through effective admin support and ensuring retail display is at its best at all times and maximising sales opportunities.
You will work with other team members to ensure that the front of house is well organised, and motivate other team members to provide an excellent working environment for everyone, including strict adherence to Hygiene, Health and Safety at all times.
You will be an excellent communicator and feedback any relevant staff or performance issues to management as appropriate.
The Person
As Receptionist you will have the following Experience & Competencies:
- Customer service
- Ability to multi task
- Beauty and spa industry (preferred but not essential)
- Problem solving
- Working on own initiative
- Product knowledge
- IT skill
- Excellent communicator
- Passionate
Applying: To apply, please send us your CV together with a covering letter explaining your qualifications and previous work experience, and what skills and attributes you think that you would bring to PURE.
Please forward your CV and covering letter to Louise Reekie at jobs@purespauk.com
Successful candidate will need to provide proof of identity, eligibility to work inUK and any relevant qualifications and references.